Guarantee

Avanté Australia is an International Brand that uses technology, production facilities and teams with over 20 years experience.

Avanté Australia proudly provides a full guarantee (refer to contents label) against faulty workmanship and/or faulty materials. During the guarantee period, if the company is satisfied there is a genuine fault, it will repair or replace the product at its option. However, after the first 12 months, transportation costs will be met by the purchaser.

    The guarantee does not extend to the following:

  • Mattress fabric (including stains, soiling, burns and normal wear)
  • Items upon inspection that is deemed unsanitary
  • Use of mattress on base slats more than 8cm apart or less than 8cm wide
  • Body indentations less than 35mm on a pillowtop and less than 25mm on a non pillowtop mattress
  • Normal wear and tear, or damage caused by abuse
  • Clearance bedding sold ‘as is’ condition
  • Failure to comply with manufacturer care and maintenance instructions

    In order for this guarantee to be valid you must:

  • 1. Be the original purchaser
  • 2. Provide a copy of the original store receipt

    Care and Maintenance Instructions:

  • Occasionally vacuum and air your mattress
  • Always use a mattress protector to avoid accidental soiling
  • The use of insulating materials over timber slats will protect your mattress fabric
  • Turn mattress end to end every 2 weeks during the first 4 months
  • Turn mattress end to end every 3 months thereafter
  • Do not wash the mattress
  • Do not dry clean the mattress
  • Legs and castors should be checked for tightness regularly
  • Careless use of cigarettes, matches and lighters could set fire to this bedding
  • When transporting – Do not over tighten when restraining
  • A minimum of 2 able and fit adults should be used when lifting/turning
  • Use appropriate base construction

Geting used to your new bed

At first your new bed may feel a little different from the mattress you have been sleeping on. Don’t worry, you’ll soon become adjusted to the extra comfort, support and the benefits that only a new sleep system should provide. (May take up to 12 weeks).

Body indentations

Small Indentations are normal on the surface of any new mattress whilst the upholstery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm height loss is considered normal. On a non pillowtop mattress, up to 25mm height loss is considered normal.